Lauren Smith
Cell phone: 315-310-1634
E-mail: lauren.smith.p@gmail.com
Education:
SUNY Geneseo
Major area: Corporate Education ISM
Expected Graduation Date: December 2021
Finger Lakes Community College
Major area: Childhood Education Transfer Program
Graduation date: Fall 2019
Williamson Senior High School: Advanced Regents’ Diploma
Graduation Date: June 2017
Work Experience:
Service Team Leader: Wegmans Food Market August 2021-Present
-Responsible for ensuring the whole store is ready for food safety
-Responsible for resolving customer conflicts
-Responsible for ensuring employees are safe and taken care of
-Responsible for time management and ensuring employees get out in timely fashion
-Responsible for coaching individuals who may not know how to handle a particular situation
Store Operations Management Intern: Wegmans Food Market May 2021-August 2021
-Provide incredible customer service to inquiring customers to assure customer satisfaction and maintain customer loyalty
-Trained on how to become a better leader within the company
-Created relationships with higher leaders within the company
-Created relationships between me and my people
-Gained knowledge on how the store operates overall
Customer Service Associate: Wegmans Food Market February 2018-Present
-Provide incredible customer service to inquiring customers to assure customer satisfaction and maintain customer loyalty
-Maintains a clean department to enhance customer environment and comply with food safety regulations
-Trains new Old-World Cheese employees how to use time management when closing the department
-Manages monthly inventory of department to keep track of the amount of product the department has sold
Babysitter: March 2008-Present.
-Responsible for taking care of children of different age ranges for long periods of time
-Created various activities to stimulate and entertain the children
Customer Service: McDonald’s. December 2017-January 2018
-Responsible for assuring customers received their correct meal in a timely manner
Hostess: The Log Cabin Restaurant. September 2016-April 2017.
– Responsible for keeping track and managing reservations
-Greeted guests and facilitated prompt and accurate seating and service of guests
Honor Societies:
Phi Theta Kappa: Inducted in 2018
Extra-Curricular:
Academic Affairs Committee: Education Representative Spring 2020
